We are working closely with an Oxford headquartered medical imaging company, looking to revolutionise the 3D x-ray market with at point-of-use technology. They are growing rapidly across UK, Europe and in the US. Currently searching for a remote based Clinical Product Specialist.
 
The role would be responsible for the clinical promotion and ensuring customer satisfaction of the clients Medical and Veterinary Systems. The team are looking for someone to utilise their clinical knowledge base, training expertise and commercial skills to promote and educate medical and veterinary professionals on the clients unique tomosynthesis imaging technologies.
 
Responsibilities:
Product Sales Support

• Promote excellent relationships with customers to ensure product and market needs are well understood and providing support to the sales team in commercial negotiations
• Contribute to the creation of compelling product marketing material (White papers, presentations)
• Contribute to the completion of Technical Sales Responses
• Provide training internally and to distributors on the clients DT Medical and Veterinary systems
• Manage and Collect high quality image data to promote key system benefits

 
Training/Applications Support

• Deliver engaging training sessions to ensure high levels of customer satisfaction
• Collaborate with Service and R&D to efficiently and effectively resolve customer issues
• Deliver engaging product demonstrations to promote the benefits of the clients Medical and Vet Systems

 
Product Development

• Collate and share customer feedback to enhance future system development
• Support clinical trials and studies in conjunction with the R&D team and external clinical partners
• General/Other
• Travel to customer sites in the UK and overseas as required
• Maintain a safe working environment and follow all protocols to ensure compliance with company quality procedures and regulatory standards

 
 
Requirements
Skills & Qualifications

• Educated to degree level in Radiography
• Current HCPC registration
• Core Radiography knowledge, and image interpretation
• An understanding of learning styles to meet customer needs
• Ability to work independently and to be self-motivated
• Problem solving nature, being ability to work through challenges under pressure
• Ability to react to changing working requirements
• Highly effective presenters; able to use Powerpoint to create impactful presentations
• Ability to communicate on a broad level within the organisation and customer environment
• Detail focus with the tenacity to see tasks through to their successful completion

 
Experience

• Experience of product support within the radiology domain
• Delivering impactful Product demonstrations
• Delivering Applications Training in a Clinical Environment
• Development of Training Material
• Successful track record of maintaining high customer satisfaction
• Providing Product Management/Development with concise and effective feedback on image quality and system functionality improvements
• Successful management of customer satisfaction challenges